FAQ
What is Save the Rock Box?
We are a seasonal subscription box filled with eco-conscious luxury goods for living sustainably without compromising on quality. You can expect to see 3-5 full size items in each box, from different categories like beauty & wellness, accessories, apparel, food, cocktails, aromatherapy, home decor, and more.
We source products that are ethically responsible, sustainable, made from natural ingredients and materials, cruelty-free, organic and/or biodegradable, non -GMO and fair-trade, and encourage a low waste lifestyle. Save the Rock Box also supports artisans, makers, and small businesses in the US & Canada with a focus on women-led eco-friendly companies.
How does it work?
When you sign up for a subscription, a box containing eco-luxury items is delivered every 3 months.
- March (Spring Box)
- June (Summer Box)
- September (Autumn Box)
- December (Winter Box)
Because of global shipping disruptions due to COVID-19, ship start times will vary season to season.
Once you sign up, you're on the list and a box for the next season is reserved for you. Each box is billed, one at a time, at the first of each seasonal month (March 1, June 1, September 1 and December 1). After billing, we start to ship boxes out the following week. Every season we send you a reminder notice a few days prior to billing.
Save the Rock Box is an "ongoing" subscription box, meaning you sign up and are automatically billed and sent your eco-luxe box each season until you cancel. You can stay with us as long as you like or cancel anytime after the first box.
What currency do you charge in?
Our prices are in US Dollars ($) only.
How does billing for the subscription box work?
If you choose the subscription, you will be billed on the 1st of each of the following months: March, June, September and December. Boxes will be shipped shortly after to arrive mid-month. If you subscribe mid-season, your next box will be billed on the 1st of the upcoming season, regardless of when you signed up. You may get your second box sooner than every 3 months, but the rest of the boxes will be on a 3 month, seasonal schedule.
Can you tell me what's inside this season's box?
Although we know you are curious, we like to make the boxes a surprise! We will, however, post at least 1 sneak peek to our social media channels each season and then have a "full reveal" after most boxes have been delivered. Follow us on Instagram or Facebook for all the eco-luxury.
Is Save the Rock Box plastic-free?
We are not completely plastic-free as some vendors use post-consumer recycled plastic for their items and we want to encourage a more closed loop system for plastics. At times the box will include items made from recycled plastic but the items must have other eco-benefits as well (such as come from a B Corp. or have a strong give-back program). We may sometimes include items that have plastic-caps but we keep this to a minimum.
Our boxes are from Boox.eco, produced in the United States from a combination of new and post-consumer polypropylene (#5 on the recycled plastics chart – PCR). Learn more about them below where we discuss our packaging.
But please note, we will always aim to curate products that come in plastic-free packaging first (e.g., glass, sugar cane resin, biodegradable packaging) when possible and all plastics in the box are 100% recyclable.
Is the box toxic-free?
Yes! We believe in sustainability first and foremost: ingredients that are good for us and good for the planet. In the rare event that there is something made in a lab listed among ingredients for a product, it must be toxic-free or present due to ethical reasons (e.g., sourcing it naturally is unsustainable or supports child labour). Our vendors are not completely restricted to the EWG list, but we do source from that list and others.
I don't like an item in the box! Can I replace it with something else?
Unfortunately, our boxes are intentionally curated with products researched and tested ahead of time and we are unable to replace items with something else. If you see a spoiler you don't like on social media, you can always skip your next box renewal. An item you don't love could also make the perfect gift! If you have further questions, please contact us at support@savetherockbox.eco.
Can I get a refund or return the box?
Purchases of our seasonal subscription box are nonrefundable. Any cancellations after the renewal date are not automatically refunded. We have a 3-day grace period after the renewal date on quarterly boxes. After this date, cancellations are for the following box. Cancellations of an annual subscription will not cancel any remaining boxes you have on your annual subscription period. Any returns sent to us will not be eligible for a refund.
All boxes are carefully packed by hand, but if you receive a damaged product in your box, or if your box is missing a product, please email us at support@savetherockbox.eco within two (2) weeks of delivery, and we will assist you with getting the item replaced.
If your Save the Rock Box is missing an item, notify us via email within two (2) weeks of receiving your tracking information at support@savetherockbox.eco. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Save the Rock Box.
I never received my box!
We ship with UPS and sometimes their shipping gets delayed, especially at busy times like winter holidays. First, check your tracking code, which gets automatically sent to you when we ship your box.
If the tracking code says "delivered," check with family members, your building manager (if you live in an apartment) and neighbors who may have picked it up for you. If no one has your box, let us know and we can assist with putting in a claim to locate your box. Finding a box can take some time.
If the tracking code does not say "delivered." Wait two weeks. Occasionally the box is just late.
Save the Rock Box does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.
Are products in the Save the Rock Box box full size or sample size?
Our boxes include 3-5 full size products. Any sample sized products included in the box will be an extra bonus item just for you!
Do you use recycled packaging?
Yes! We have partnered with boox.eco for our boxes which are designed to be shipped, returned, then reused over and over again. Booxes are made from corrugated polypropylene sheets, using a patent-pending design. Booxes are produced in the United States from a combination of new and post-consumer polypropylene (#5 on the recycled plastics chart – PCR). Their goal is to improve the post-consumer percentage over time, eventually getting to 100% PCR. Boox is also experimenting with material made from ocean plastics and other sources.
Boox choose polypropylene (PP) for a variety of reasons— It’s waterproof, tear-proof, and lighter than cardboard, while still being rigid and durable enough to protect products during shipping. This means each Boox box can be reused many times before they reach the end of life. But, at end of life, PP can be processed back into more Booxes efficiently. Here's another nod to that circular economy we mentioned earlier.
The stickers on the boxes are 100% compostable film made from wood-pulp from sustainably managed plantations and our shipping labels have a zero waste, 100% recycled & curbside recyclable liner with 100% recyclable label.
Does Save the Rock Box ship to Canada?
At this time we only ship within the United States. We hope to start shipping to Canada in the future. Check back with us regularly to know when we open up shipping for Canadians!
Does Save the Rock Box ship worldwide?
At this time we only ship within the contiguous United States. We hope to start shipping to AK and HI soon and plan to ship internationally in the future. Check back with us regularly to know when we open up shipping to additional locations.
Can I buy a one-time box or send a one-time gift that won't auto-renew?
Yes! You can order non-renewable seasonal boxes here, the box makes for a unique and special gift. If you decide to purchase a one-time box, payment will be made immediately and that will be it! You will have no further financial commitments. When you're checking out, there will be two sections for name and address; the first address is the shipping address. Here is where you put in the name of the person and address where you'd like the gift to be sent. Then, when you get to the billing payment section, choose the option of "use a different billing address" to add your address.
If you'd like us to include a personalized note, please email us at support@savetherockbox.eco with exactly what you'd like written and we'll include a handwritten note.
How do I cancel?
You can cancel your membership at any time by logging into your account and selecting "cancel." You may also cancel by emailing us at support@savetherockbox.eco. Quarterly subscribers are billed at the time of purchase, and then on the 1st day of each quarterly shipping month (September, December, March, June) — so the subscription can be canceled anytime before that date to avoid receiving the current Save the Rock Box. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term and there are no refunds on remaining boxes in your subscription.
If you do not cancel your subscription before the next renewal date, your card will automatically be charged again to receive the next box. We offer a grace period of 3 days after renewal to issue refunds minus the payment processing fee. Refunds are not automatically issued after a cancellation. You must get in touch with us at support@savetherockbox.eco if you need a refund. After the three days have passed, all cancellations will be for the following box. It is your responsibility to manage your subscription, so please make note of the renewal dates!
How do I update my address or billing information?
If you log into your account on our log in page, you will be able to change your billing/shipping information or subscription status on your account page. If you are an active subscriber, but the site is giving an error, go to the log in page and click on "Having Issues Managing Your Subscriptions?". Enter your email address and the website will send you an email to access your account.
If you need to update your address on or after the renewal date, get in touch with us as soon as possible. Since the order has already been processed, the address won't be updated and your box will ship out to your old address.
If you need further assistance, please contact us at support@savetherockbox.eco.
I emailed you and its been a few hours. How long does it take until I receive a response?
We operate M-F from 10am-4pm ET. Since we receive quite a bit of email it can take us 2-3 business days to respond. We believe everyone should get time off, including us, so you will not receive an emailed response on weekends.
Do not try and message us on Facebook since we do not check it. The best way to get in touch is via email or through our contact form page. Please make sure that you type in your correct email address.
How can I reach you?
For general inquiries or support, email us at: support@savetherockbox.eco